Returns

Returns Policy

Effective Date: 22nd January 2025

At MONOCHEER, we are dedicated to providing high-quality cheerleading apparel and uniforms tailored to your needs. As a print-on-demand and custom uniform supplier, our products are created specifically for you, ensuring personalized and sustainable production.

1. Non-Returnable Items

Due to the nature of our business, we cannot accept returns or exchanges for the following:

  • Print-on-demand clothing: These items are manufactured individually upon order to reduce waste and support sustainable practices.
  • Bespoke cheerleading uniforms: All uniforms are custom-made to order based on your specific requirements and cannot be returned or refunded.

2. Faulty or Incorrectly Manufactured Items

We take great care in producing high-quality products, but in the rare event there is an issue with your order, we are here to help.

What to Do:

  • Check Your Order Upon Receipt: Please inspect your items carefully upon delivery and try them on as soon as possible.
  • Report Any Issues: If you believe an item is faulty or has been manufactured incorrectly, please email the staff member who managed your order as soon as possible.
  • Provide Evidence: Include a detailed explanation of the issue and photographs to help us assess the problem.
  • Timeframe: It is essential that all items are checked, counted, and any issues reported within 7 days of receipt.

Once we receive your claim, our team will review it promptly. If the item is confirmed to be faulty or incorrectly manufactured, we will work with you to provide a replacement or refund.

3. Sizing and Order Accuracy

Please ensure all size selections and order details are accurate when placing your order. As all items are made to order, we are unable to accept returns for incorrect sizing or changes in specifications once production begins.

4. Sustainability Commitment

By producing items on demand, we minimize overproduction and reduce our environmental footprint. Your support helps us create a more sustainable cheerleading community.

5. Contact Us

If you have any questions about our returns policy or need assistance with your order, please contact us at:
Email: support@monocheer.com

Thank you for choosing MONOCHEER and supporting sustainable cheerleading fashion.